Brian Clegg - The Invisible Customer

Description for Brian Clegg The Invisible Customer

Brian Clegg - The Invisible Customer
Kogan Page | 2000 | ISBN: 074943144X | Pages: 208 | PDF | 1.69 MB
Examines the whole range of service opportunities generated by new technologies, advising how to make customer service count in challenging environments. A hands-on guide to call center customer service. Softcover.

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