EPSS Revisited: A Lifecycle for Developing Performance-Centered Systems
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Gary J. Dickelman, «EPSS Revisited: A Lifecycle for Developing Performance-Centered Systems»
ISPI | ISBN: 1890289159 | 2003 | CHM | 273 pages | 28.95 MB
| “ | EPSS Revisited is a compendium of articles gathered primarily from four special issues of ISPI's Performance Improvement (PI) journal between July 1999 and December 2002. These were issues for which I served as guest editor during a period when I was refining a performance-centered design (PCD) methodology that the articles were intended to support. Other articles were gathered from additional issues of PI or Performance Improvement Quarterly for which Gloria Gery—who coined the phrase electronic performance support system (EPSS) and championed the EPSS movement starting in 1989—served as guest editor, or they were carefully selected to fill content gaps with respect to the PCD lifecycle. For example, additional articles appear that address return on investment, total quality, and Six Sigma—ideas that inform and motivate performance-centered thinking. | ” |
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