How People Tick A Guide to Difficult People and How to Handle Them

Description for How People Tick A Guide to Difficult People and How to Handle Them

How People Tick A Guide to Difficult People and How to Handle Them
Publisher: Kogan Page | 2005 | ISBN 0749443626 | PDF | 182 pages | 1.0 MB

This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.


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