Interactive Intelligence Voice Training

Description for Interactive Intelligence Voice Training

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Interactive Intelligence Voice Training | 376 MB
This is the first course in the series to obtain the Interaction Center Certified Engineer (ICCE) certification. Upon successful completion of this course, and the VoIP Deployment Bootcamp for CIC® class, students will achieve the ICCE certification.
This is a technical class with exposure to Microsoft Windows 2000/2003and various networking concepts, therefore, all students must receive a passing score on the Windows and Networking Prerequisite exam or hold an applicable third-party Certification.
This course provides the student with the knowledge and skills necessary to implement and support the Interaction Center product. The student will learn the architecture of the Interaction Center product and apply that knowledge to the implementation of an Interaction Center system. Students will learn basic server installation and perform administrative tasks through a combination of instructor-led lectures, hands-on labs and interactive labs.

VoIP Deployment Bootcamp for CIC®
Course Duration: 5 days (8:30am – 10:00pm)
This is the second course in the series to obtain the Interaction Center Certified Engineer certification (ICCE). Upon successful completion of this course, students will have completed the classroom requirements for the ICCE.
This course provides the student with the knowledge and skills necessary to implement and support the Interaction Center product. The student will explore the SIP protocol, and use that knowledge to configure, deploy and troubleshoot an IC system using Interactive Intelligence and supported 3rd-party products.

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