Service Orientation: Winning Strategies and Best Practices

Description for Service Orientation Winning Strategies and Best Practices

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Paul Allen " Service Orientation: Winning Strategies and Best Practices "
Cambridge University Press | May 29, 2006 | English | ISBN : 0521843367 | 360 pages | PDF | 3MB
ompanies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver.

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